Here you will find a list of frequently asked questions

Frequently asked questions

Should you wish to upgrade your package at any point we are able to do this, with out any problems.

All websites are built according to the artwork and design elements supplied by the client – we do not supply any of the artwork unless specifically ordered through the online cart, i.e logo development.

All site pictures, video links, social media links, font styles and site content is to be provided by the client. However; we may be abe to source these depending on your requirements and budgets.

All support and information queries are handled strictly Monday – Friday between 08h30 and 16h00. Week-ends and bank holidays we are closed.

Support can either be conducted over the phone or alternatively you can send us an email.

We receive all your content electronically either through Dropbox or WeTransfer.

Maintenance hours within the contractual month covers category or product maintenance – so updates or changes to detail, and is not to be mistaken for design.

Design hours covers banner, products, images and excludes logo design.

2 GB: Best for small websites or individual email accounts. 2 GB is also enough to start your first simple website.

5 GB: With enough space to grow, 5 GB is what you’ll need for an average-sized website.

10 GB: Perfect for your medium size website with various content, you’ll need this for a content active website with a fair amount of pictures and video’s.

25 GB: Recommended for larger websites and ideal if you host lots of images, documents and other media.

This is the amount of content and media that your site displays to visitors. The more people who find and use your website, the more traffic (or bandwidth) you need. Our packages come with unlimited traffic but within fair use policy.

We make use of PayFast – it is a local platform in order for you to receive payments on your E-Commerce website – their rates are pretty good.  

Secure payment via PayFast or PayPal and such, charge additional fees per transaction or per month – these are not covered under your agreed contract with BeSeen.

We specialise in Online Advertising and Website Development however; we also offer:

Logo Design 

Search Engine Optimisation

SSL Certificates 

Email Hosting

What’s T.A.T. ???  Turn Around Time…. There is minimum T.A.T. of 72 hours from payment to delivery of your order ((Obviously dependent on the type of order you place will affect your delivery timing – please don’t expect your 8 page e-commerce plus content and graphic work…website to be delivered within 3 days)).  Our Designers will work effortlessly at getting your order out in minimum time frames however it is very important for you to note:

#.  IF you require a rush job – you will be charged a surcharge accordingly:

49-72 hrs – will require a 26% additional surcharge fee

33-48 hrs – will require a 35% additional surcharge fee

24-32 hrs – will require a 50% additional surcharge fee

 

Development that you can trust, if you have any queries please feel free to give us a shout. Contact Us

Website Design Guide

All the information you need regarding your website build, including information on the graphics, logo, content, ideas for pages i.e the layout of pages – what pages are generally included in a standard website and other pertinent information for a successful build.

E-Commerce Requirements

In addition to the standard information of your website build, you will find all the information regarding the requirements for your online store and what will be expected of you as the client and what will be the responsibility of us as the designers.

Scope Creep

What is scope creep… what we expect as your preferred digital marketing solutions provider.  What we consider as hurdles in digital marketing solutions and what to avoid and what not to do and to do.  All the non popular issues that arise are addressed here.

We'd love to connect with you and tell you more about the perfect solution we have for your business to BeSeen!

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